Easily organise support requests by storing them in client's files
Track requests and ensure they're being processed efficiently
Everyone can be up-to-date with every support request.

Support management

The évoSuite Support Management feature can help you and your staff to organise, manage and keep track of all your support requests – and, because your CRM is integrated with Microsoft Outlook, you can do it all from any computer, anywhere in the world.

Within each of your client or supplier files you have an entire section dedicated to support management. Here you can save all support requests you receive for that client, as well as:

What staff member the request is assigned to
An order of priority
The start and end dates
Whether the time spent on the request is paid or free support
The current status of the request and completion percentage
You can store notes and upload documents
Assign other clients, suppliers and contacts that are related to the request

Once a request is created, your entire team will have access to view, update and create tasks within that request – ensuring everyone has the ability to keep track of support requests.

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RéserveGroup is Australasia's leading marketing technology company.

With the Internet playing an ever increasing role in reaching customers and sharing information, marketers have asked for smart internet enabled marketing technologies. Our products and services deliver this huge leap forward for businesses and organisations who want to take their marketing to the next level.

Our truly integrated Marketing Automation Platform includes Client Relationship Management (CRM) Software, Content Management Systems (CMS Websites), eCommerce, eMarketing, Document Management Systems (DMS), Event Management Software, Travel Software, and many more marketing focussed modules.

Our services include project marketing strategy, creative services, software project management and development, website design, copywriting, and other marketing plan implementation services.

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